Wi-Fi App - Secures the best Wi-Fi Experience
Secure easy onboarding and best in-home Wi-Fi performance
Optimise your customers Wi-Fi experience with an intuitive and comprehensive Smartphone App. The App includes an intelligent QR-based on-boarding feature enabling the customers to install and connect the new router in a few steps. After completion, the full featureset of Wi-Fi control and -optimisation is available. All Icotera routers and access points in the network will automatically be identified and listed. Devices can be identified with a simple tap and new devices can be added. When an access point is installed, the clear color-coding indicates if the location is optimal or should be changed.
The App easily identifies how well any client device in the network is connected and whereto. If a client has no connectivity or internet performance issues, the App can be used to quickly investigate what might be the problem. The ultimate blue-print of the connection can be done by initiating a Speedtest measuring up- and download speeds as well as latency jitter directly in the App.
The intelligent self service App helps free support team resources as it enables the customers to handle simple coverage issues or forgotten passwords themselves. The increased customer control and faster resolution of issues, means better customer satisfaction and reduced churn.