Customer Support Tool
ICONS
Customer support tool
ICONS - Customer Support Tool
In-Home Real Time Network Monitoring
ICONS is designed for Network Operators and Service providers to reduce and shorten support calls by strengthening the capabilities for end-user support and network performance diagnostics.
The in-home monitoring tool enables 1st, 2nd and even 3rd line supporters to troubleshoot customer issues efficiently. Through intelligent insights based on advanced algorithms, ICONS makes it possible to reduce the time on support calls dramatically. With a real time view directly on customer CPEs and even end-user devices, ICONS is helping support-personnel to efficiently solve issues with the customer on a one-call basis.
From the moment a customer calls the support desk, it’s crucial quickly to acknowledge or politely reject the issues by having the right data available and have a convincing and professional approach to the customer. Insights additionally reduce the amount of units replaced by support because the root-cause was not identified and a replacement of the CPE was the only way out.
ICONS - Customer Support Tool
Off-the-charts reliability
Proven by the high uptime, strong technical performance and extremely low field failure rates across products
Best-in-class
Wi-fi
With unique hardware & software design that deliver amazing throughput by the latest Wi-Fi 6 standard
Ease of control
With an impressive number of management protocols integrated and supported
SWAP technology
Unique SWAP technology allows for super-quick installation of FTU and end-user SWAP
Contact us
Simple premium Wi-Fi solution wins customers for young ISP
For the upcoming Danish internet service provider, Fastspeed, part of the solution is in the company name – fast internet connection. But the other half of the ...
Delivering powerful Wi-Fi connectivity to the UK
The UK-based ISP, was experiencing Wi-Fi dropouts to the extent that it affected the overall customer experience. They began a search for a new provider of CPE ...
High-performance CPE tailored to local needs
The German ISP and network operator, has been delivering fiber-optic networks for more than ten years. Their goal is to promote broadband expansion and ...
Give us a ping
Do you have a unique challenge or set of requirements? Send us a message. We can explore a customized solution that can deliver amazing services to your customers and help you stand out from your competition.
Take it for a testdrive
Interested in testing our product? We’ll send you a free sample so you can test its CPE performance in your lab. Send us a quick message
and we’ll take care of the rest.