Customer support tool advantages

Location: Online

Date: 19 September 2022

Are you aware of the advantages of a customer support tool? Or did you know that a cloud-based customer support tool is key to improve quality deliveries on both Wi-Fi and customer support calls?

Support calls are costly and there are expensive truck-rolls and possible CPE returns, when issues are not solved: not to mention the worst-case costs incurred if a customer is lost. Accordingly, efficient troubleshooting is crucial to keep costs low and customers happy, but if supporters are left with nothing but “My Wi-Fi is bad” from end-users it is not an easy task.

At this webinar you will discover how a cloud-based customer support tool will help you overcome this issue, as data-driven insights makes it much easier to provide visibility and efficient support at all support levels.

Highlights:

Customer support tool insights – the value of data
How a reporting tool is taking customer support to the next level
Demo: ICONS in-home monitoring solution

Format: 45 min. presentation.

Profiles: The webinar is designed for support and technical profiles with a basic understanding of FTTH technologies and network monitoring.

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