Empower your 1st line support
- and reduce OPEX
When end-consumers call a help desk, having in-home performance issues, the first-line supporters are in the firing line. As a main goal, network operators and ISPs should always strive to solve in-home performance issues with first-line supporters to keep the cost as low as possible. But often first-line supporters find themselves more ore less searching in the dark having to solve issues based on poor input from end-users unfamiliar with the technology.
With an intelligent network monitoring system, you can change all that. With over 70% of the help desk calls being related to Wi-Fi, network monitoring incl. in-home Wi-Fi is set out to be a real gamechanger for the support. Not only taking the help desk function to the next level by enabling Network Operators and Service providers to reduce and shorten support calls (OPEX reduction) due to enhanced capabilities for support and network performance diagnostics, making their business more profitable - but also by improving the customer satisfaction significantly.
Network Surveillance - ICONS
ICONS is designed for Network Operators and Service providers to reduce and shorten support calls (OPEX reduction) by offering enhanced capabilities for end-user support and network performance diagnostics.Lesen Sie mehr
Through few intuitive steps, the App helps customers set-up the in-home wireless network to deliver the best possible performance. The App provides access to Wi-Fi optimisation, easy network overview and status while giving easy access to settings, enabling customers to modify SSIDs, device names etc. The App even suggests re-positioning and need of additional Access Points when needed.Lesen Sie mehr