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Webinar ·
Real time Network Monitoring
Location: Online
Date: 19 November 2020
For Network Operators and ISPs intelligent insights are key to reduce and shorten support calls. Learn how real-time monitoring gathers, analyses and process information that enables operations to initiate preemptive fault handling and gives customer support center a much faster problem solving time. Also get insights how to utilize data to improve customer support efficiency which helps increase customer satisfaction.
Highlights:
- How to empower 1st line support to solve most service calls immediately.
- How to initiate proactive fault handling based on insights
- Why better customer insights increase customer satisfaction
Format: 45 min. presentation
Profiles: The webinar is designed for support and technical profiles with a basic understanding of FTTH and Network monitoring.
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