Network & Support Engineer at Icotera

As a leading European developer and manufacturer of standard setting Fiber-to-the-Home (FTTH) CPE solutions, we pride ourselves on creating and delivering products with superior design, quality and performance.

Our Icotera headquarter is based in Denmark, while all of our R&D and customer support is located in Poland. Our hardware and software development is done in-house, guaranteeing our customers the exact quality they need. For years we have proven our ability to adapt quickly and effectively to future technologies, working with customers to provide them with the services they require.

Due to dynamic growth and expansion on FTTH CPE market, Icotera offers a unique opportunity for you in our R&D site in Szczecin where you will help us in realisation of the product’s roadmap for upcoming years. If you want to take part in this journey, join us now!

Your responsibilities

Providing B2B technical support for Icotera's customers, in particular:

Checking and validating information collected from the customers about software issues reported by Supporter via Jira tickets
If the information is complete, replicating software issues reported by Supporter via Jira tickets
Documenting the replication process and replication scenario in the ticket
Opening tickets to the Development Team to fix software issues once the issue is replicated
Creating and maintaining their replication lab (Icotera CPEs, main customers’ configuration, additional equipment needed to perform the tasks)
Preparing for Business Execution Meetings with Sales weekly or upon request
Preparing and conducting monthly meetings with main customers
Helping Supporters or Integrators Team in their daily work if needed

Required skills and qualifications

At least 2 years of experience as a Support Engineer (or similar position)
Education field: Computer science, electrical engineering, or related field
Languages: Fluent in English
Good knowledge of networking and electronics
Good knowledge of Linux
Experience in creating test cases, scenarios and plans
Excellent communication skills
Ability to build relationships with customers

Would be an asset if you:

Earned CCNA/CCNP certification
Have technical knowledge of the telecommunication industry
Have experience with GPON
TR-069 platforms, CWMP knowledge
SIP, VoIP knowledge

What we offer

An exciting and challenging job, where you will work with new technologies and the latest trends in telecommunication with a team of IT professionals
A professional work environment with an informal culture
Participation in interesting, international projects
Flexible working hours
Permanent contract after a trial period
Career promotion path
Competitive salary and additional benefits: lunch subsidy, private medical care, sport & culture subsidy, integration events.

How to apply

Please send your resume (CV) in English via Aplikuj.

CLICK HERE TO APPLY

Please make sure you insert the following statement along with your CV:

I agree to the processing of my personal data by Icotera Sp. z o.o. with headquarters in Szczecin, Aleja Niepodległości 44, 70-404 Szczecin, in order to recruitment for the position or positions indicated by me and future recruitments according to art. 6 ust. 1 lit. a) and art. 9 ust. 2 lit. a) RODO.

Please note: Only successful applicants will be invited for an interview.

Network & Support Engineer: Replicator