11 oct. 2022

Network & Support Engineer: Replicator

As a leading European developer and manufacturer of standard setting Fiber-to-the-Home (FTTH) CPE solutions, we pride ourselves on creating and delivering products with superior design, quality and performance.

Our Icotera headquarter is based in Denmark, while all of our R&D and customer support is located in Poland. Our hardware and software development is done in-house, guaranteeing our customers the exact quality they need. For years we have proven our ability to adapt quickly and effectively to future technologies, working with customers to provide them with the services they require.

Due to dynamic growth and expansion on FTTH CPE market, Icotera offers a unique opportunity for you in our R&D site in Szczecin where you will help us in realisation of the product’s roadmap for upcoming years. If you want to take part in this journey, join us now!

Your responsibilities

Providing B2B technical support for Icotera's customersin particular:

  • Checking and validating information collected from the customers about software issues reported by Supporter via Jira tickets 
  • If the information is complete, replicating software issues reported by Supporter via Jira tickets
  • Documenting the replication process and replication scenario in the ticket
  • Opening tickets to the Development Team to fix software issues once the issue is replicated
  • Creating and maintaining their replication lab (Icotera CPEs, main customers’ configuration, additional equipment needed to perform the tasks)
  • Preparing for Business Execution Meetings with Sales weekly or upon request
  • Preparing and conducting monthly meetings with main customers
  • Helping Supporters or Integrators Team in their daily work if needed

Required skills and qualifications

  • At least 2 years of experience as a Support Engineer (or similar position) 
  • Education field: Computer science, electrical engineering, or related field 
  • Languages: Fluent in English
  • Good knowledge of networking and electronics
  • Good knowledge of Linux
  • Experience in creating test cases, scenarios and plans
  • Excellent communication skills
  • Ability to build relationships with customers

Would be an asset if you:

  • Earned CCNA/CCNP certification
  • Have technical knowledge of the telecommunication industry
  • Have experience with GPON 
  • TR-069 platforms, CWMP knowledge
  • SIP, VoIP knowledge

What we offer

  • An exciting and challenging job, where you will work with new technologies and the latest trends in telecommunication with a team of IT professionals
  • A professional work environment with an informal culture
  • Participation in interesting, international projects
  • Flexible working hours
  • Permanent contract after a trial period
  • Career promotion path
  • Competitive salary and additional benefits: lunch subsidy, private medical care, sport & culture subsidy, integration events.

How to apply

Please send your resume (CV) in English via Aplikuj

Please make sure you insert the following statement along with your CV:
I agree to the processing of my personal data by Icotera Sp. z o.o. with headquarters in Szczecin, Aleja Niepodległości 44, 70-404 Szczecin, in order to recruitment for the position or positions indicated by me and future recruitments according to art. 6 ust. 1 lit. a) and art. 9 ust. 2 lit. a) RODO.
Please note: Only successful applicants will be invited for an interview.
Network & Support Engineer: Replicator