Network & Support Engineer: Integrator
As a leading European developer and manufacturer of standard setting Fiber-to-the-Home (FTTH) CPE solutions, we pride ourselves on creating and delivering products with superior design, quality and performance.
Our Icotera headquarter is based in Denmark, while all of our R&D and customer support is located in Poland. Our hardware and software development is done in-house, guaranteeing our customers the exact quality they need. For years we have proven our ability to adapt quickly and effectively to future technologies, working with customers to provide them with the services they require.
Due to dynamic growth and expansion on FTTH CPE market, Icotera offers a unique opportunity for you in our R&D site in Szczecin where you will help us in realisation of the product’s roadmap for upcoming years. If you want to take part in this journey, join us now!
Your responsibilities
Providing B2B technical support for Icotera's customers and on-site integrations are needed, in particular:
- Preparing and conducting technical pre-integrations meetings with sales and potential customers to understand the scope of work and timeline
- Planning integrations based on received information and priorities
- Providing customers with CPE samples and firmware to test it
- Preparing and conducting technical integrations status meetings with customers
- Documenting the integration process in the ticket
- Opening tickets to the Development Team, if a feature request is needed
- Opening tickets to Replicators Team, if a bug fix is needed
- Creating and maintaining your replication lab (Icotera CPEs, main customers’ configuration, additional equipment needed to perform the tasks)
- Preparing for Business Execution Meetings with Sales weekly or on request
- Preparing and conducting monthly meetings with main customers
- Helping Replicators Team in their daily work if needed
Required skills and qualifications
- At least 2 years of experience as a Support Engineer (or similar position)
- IP networking knowledge
- Education field: Computer science, electrical engineering, or related field
- Languages: Fluency in English both written and spoken
- Excellent communication skills
- Ability to build relationships with customers
Would be an asset if you:
- Earned CCNA/CCNP certification
- Have technical knowledge of the telecommunication industry
- Have a good understanding of the ISP network design
- Have experience with Linux: ability to build and monitor services, proficiency with network tools, familiarity with the fundamentals of Linux scripting languages
- Have experience with GPON
- TR-069 platforms, CWMP knowledge
- SIP, VoIP knowledge
What we offer
- An interesting and challenging job, where you will work with new technologies, latest trends in telecommunication, in the team of IT professionals
- Young work environment with informal culture
- Flexible working hours
- Permanent contract after trial period
- Competitive salary and additional benefits: lunch subsidy, private medical care, sport & culture subsidy integration events, etc.
How to apply
