Network & Support Engineer at Icotera

As a leading European developer and manufacturer of standard setting Fiber-to-the-Home (FTTH) CPE solutions, we pride ourselves on creating and delivering products with superior design, quality and performance.

Our Icotera headquarter is based in Denmark, while all of our R&D and customer support is located in Poland. Our hardware and software development is done in-house, guaranteeing our customers the exact quality they need. For years we have proven our ability to adapt quickly and effectively to future technologies, working with customers to provide them with the services they require.

Due to dynamic growth and expansion on FTTH CPE market, Icotera offers a unique opportunity for you in our R&D site in Szczecin where you will help us in realisation of the product’s roadmap for upcoming years. If you want to take part in this journey, join us now!

Your responsibilities

Providing B2B technical support for Icotera's customers and on-site integrations are needed, in particular:

Preparing and conducting technical pre-integrations meetings with sales and potential customers to understand the scope of work and timeline
Planning integrations based on received information and priorities
Providing customers with CPE samples and firmware to test it
Preparing and conducting technical integrations status meetings with customers
Documenting the integration process in the ticket
Opening tickets to the Development Team, if a feature request is needed
Opening tickets to Replicators Team, if a bug fix is needed
Creating and maintaining your replication lab (Icotera CPEs, main customers’ configuration, additional equipment needed to perform the tasks)
Preparing for Business Execution Meetings with Sales weekly or on request
Preparing and conducting monthly meetings with main customers
Helping Replicators Team in their daily work if needed

Required skills and qualifications

At least 2 years of experience as a Support Engineer (or similar position)
IP networking knowledge
Education field: Computer science, electrical engineering, or related field
Languages: Fluency in English both written and spoken
Excellent communication skills
Ability to build relationships with customers

Would be an asset if you:

Earned CCNA/CCNP certification
Have technical knowledge of the telecommunication industry
Have a good understanding of the ISP network design
Have experience with Linux: ability to build and monitor services, proficiency with network tools, familiarity with the fundamentals of Linux scripting languages
Have experience with GPON
TR-069 platforms, CWMP knowledge
SIP, VoIP knowledge

What we offer

An interesting and challenging job, where you will work with new technologies, latest trends in telecommunication, in the team of IT professionals
Young work environment with informal culture
Flexible working hours
Permanent contract after trial period
Competitive salary and additional benefits: lunch subsidy, private medical care, sport & culture subsidy integration events, etc.

How to apply

Please send your resume (CV) in English via Aplikuj.

CLICK HERE TO APPLY

Please make sure you insert the following statement along with your CV:

I agree to the processing of my personal data by Icotera Sp. z o.o. with headquarters in Szczecin, Aleja Niepodległości 44, 70-404 Szczecin, in order to recruitment for the position or positions indicated by me and future recruitments according to art. 6 ust. 1 lit. a) and art. 9 ust. 2 lit. a) RODO.

Please note: Only successful applicants will be invited for an interview.

Network & Support Engineer: Integrator