27 oct. 2020

Technical Writer

As a leading European developer and manufacturer of standard setting Fiber-to-the-Home (FTTH) CPE solutions, with more than seven years of experience in fiber solutions, we pride ourselves on creating and delivering products with superior design, quality and performance.

Our Icotera headquarters is based in Denmark, while all of our R&D and customer support is located in Poland. Our hardware and software development is done in-house, guaranteeing our customers the exact quality they need. For years we have proven our ability to adapt quickly and effectively to future technologies, working with customers to provide them with the services they require.

Due to dynamic growth and expansion on FTTH CPE market, Icotera offers a unique opportunity for you in our R&D site in Szczecin where you will help us realize the product’s roadmap for the upcoming years. If you want to be a part of this journey, join us now!

Your responsibilities

Developing instruction manuals and other supporting documents to communicate complex and technical information more easily, in particular:

  • Develop and edit comprehensive documentation that meets organizational standards
  • Working closely with various departments to understand project requirements, develop, organize and write procedure manuals, technical specifications, process documentation and to make products easier to use and thus need fewer instructions
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Standardize content across all products, platforms, and media
  • Develop content in alternative media forms for maximum usability, with consistent and cohesive data across all documentation
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

Required skills and qualifications

  • 2-4 years of experience as a Technical Writer (or similar position) 
  • Bachelor’s degree in a relevant technical field
  • Languages: Fluency in English and Polish (additional languages will be an asset)   
  • Excellent communication skills, verbal and written, with a keen eye for detail
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the systems development life cycle (SDLC)
  • Experience using XML tools to create documentation
  • Self-motivation and time management skills to meet deadlines/priorities
  • Enthusiastic, positive, “can do” approach

Would be an asset if you:​​

  • Earned Certification through the Society for Technical Communicators
  • Have technical knowledge of telecommunication industry
  • Have previous software development experience
  • Have experience working with engineering to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

What we offer ​

  • An interesting and challenging job, where you will work with new technologies, latest trends in telecommunication, in the team of IT professionals
  • Young work environment with informal culture
  • Flexible working hours
  • Permanent contract after trial-period
  • Competitive salary and additional benefits: lunch subsidy, private medical care, sport & culture subsidy integration events, etc.

How to apply

Please send your resume (CV) in English via Aplikuj

Please make sure you insert the following statement along with your CV:
I agree to the processing of my personal data by Icoter Sp. z o.o. with headquarters in Szczecin, Aleja Niepodległości 44, 70-404 Szczecin, in order to recruitment for the position or positions indicated by me and future recruitments according to art. 6 ust. 1 lit. a) lub art. 9 ust. 2 lit. a) RODO.
Please note: Only successful applicants will be invited for an interview.
Technical Writer